Our goal is that all our customers are completely satisfied with our products and any interactions with our team.

Response Times

When you make a support request to Musthave.Technology, we will respond no more than 48 business hours from the time of your request.

Business Hours

Our business hours are Monday – Friday, 9 AM – 5 PM CET. MustHave.Technology is closed on major Czech holidays (available generally here).

Support Channels

Submit a request through our support system accessible on MustHave.Technology Service Desk Portal.

Requests made through Atlassian Answers support forum will be responded on a best-effort basis.

Support Includes Help With:

  • installation,
  • troubleshooting problems with MustHave.Technology apps,
  • identifying work-arounds.

Support Does Not Include Help:

  • with product training,
  • for non-valid and non-current license or unactive subscription,
  • with non-MustHave.Technology apps,
  • with Confluence/Jira issues,
  • with Confluence/Jira versions that are no longer supported by the MustHave.Technology apps,
  • with client configurations that are not supported by the Confluence/Jira versions that the app is installed on,
  • with beta or development releases,
  • in any language other than English or Czech.


Fixes are not backported to previous versions due to

  • risk,
  • complexity,
  • changes to an API requirement,
  • code used by third party add-ons, or
  • infrastructure that we would usually reserve for a platform release.