Our goal is that all our customers are completely satisfied with our products and any interactions with our team.
When you make a support request to Musthave.Technology, we will respond no more than 48 business hours from the time of your request.
Our business hours are Monday – Friday, 9 AM – 5 PM CET. MustHave.Technology is closed on major Czech holidays (available generally here).
Submit a request through our support system accessible on MustHave.Technology Service Desk Portal.
Requests made through Atlassian Answers support forum will be responded on a best-effort basis.
Support Includes Help With:
- troubleshooting problems with MustHave.Technology apps,
- identifying work-arounds.
Support Does Not Include Help:
- with product training,
- for non-valid and non-current license or unactive subscription,
- with non-MustHave.Technology apps,
- with Confluence/Jira issues,
- with Confluence/Jira versions that are no longer supported by the MustHave.Technology apps,
- with client configurations that are not supported by the Confluence/Jira versions that the app is installed on,
- with beta or development releases,
- in any language other than English or Czech.
BUG FIX POLICY
Fixes are not backported to previous versions due to
- changes to an API requirement,
- code used by third party add-ons, or
- infrastructure that we would usually reserve for a platform release.